Got a question? Hopefully you’ll find the answer here, if not – send an email to firstname.lastname@example.org
If I register now, do I need to re-register on the day?
No, on the day registration is for last minute entrants only, if you have registered online or via an application form you do not need to re-register on the day. All we ask is that you fill out the emergency contact details on the reverse of your runner number and make sure this is attached to you (preferably with safety pins) prior to your arrival.
How do I get my suit?
Once you have registered you will receive an email confirmation proving you’ve purchased a space(s) for the Chester Santa Dash 2017. You’ll also receive a further email detailing when and how you can collect your Santa Suit which will also include general FAQ’s for the event and a sponsor form to raise sponsorship money for both charities. If you are unable to collect your suit prior to the day limited stocks will be available at the start location. However we do advise you collect your suit before the event.
How and where do I get my Santa Suit from?
You will be able to collect your Santa suits from Wednesday 1st November 2017 from Countess of Chester Fundraising office (Mon-Friday 9.30am-5pm) and the Hospice of the Good Shepherd Fundraising Office (Mon-Friday 9.30am-5pm). You can also collect your Santa suit from Debenhams Click & Collect, 34-40 Eastgate Street, Chester CH1 1LF (Click & Collect is located on Debenhams Third Floor). All you need to do is show a print out of the confirmation email you will have received once you signed up for the event.
Why do I need to raise sponsorship? Where does my money go?
Your registration fee is absorbed by the costs of running such a great event. These vary from buying the Santa suits, to closing the roads. Every penny of sponsorship raised is then divided equally between our two charities, the Countess Charity at the Countess of Chester Hospital and the Hospice of the Good Shepherd Child Bereavement Service. We are small, local charities, and every penny really does help.
How do I raise money for your charities?
There are a few ways for you to raise money for us. The simplest way of raising funds is via Virgin Money Giving. Go to www.virginmoneygiving.com and follow the instructions where you can choose the Hospice of the Good Shepherd and Countess of Chester Hospital to start fundraising straight away. Please remember to mention Chester Santa Dash on your page so that we can ensure the funds you raise from the Dash are allocated correctly to both Charities.
Can I run the Santa Dash and raise money for a different charity?
Sorry, no. The Chester Santa Dash isn’t run by an events company, it’s run by us – the charities. It takes a lot of hard work to put on the Chester Santa Dash, and we need all of the sponsorship money raised to benefit the Hospital & the Hospice.
Can I bring my children?
The Chester Santa Dash is a family event, so we love to see whole families entering. We have a limited range of child sized Santa suits, please enquire when you collect your suits. All children under 5 can enter the Dash free of charge (No suit included – so come dressed as a fairy, elf or anything festive)!
Can I enter with a team?
Of course! If you are entering as a team, please call 01244 851811 to let us know. We’ll be featuring the Santa Team of the Week on both charities social media pages, so we need your details! Please give us the name of your team (if you have one!) and the names of all of the members. If you are raising sponsorship as a team, try setting up a Virgin Money page – just make it clear you are taking part in the Dash.
What time do I need to arrive for the Dash?
Please try to arrive in plenty of time for the 10am start. We would advise at least 30 minutes prior to make sure you are all ready to go.
Will there be parking available for me on the day?
We have no designated parking for participants on the day. However, Queens Park High School are offering full day parking for £3 with the proceeds on the day being donated to our two charities. For more information on this please click here. Alternatively there are plenty of public car parks around Chester for you to use.
Will there be refreshments available?
At the start line there is access to the Riverside Innovation Building where participants can get refreshments from the café on the second floor. Please be aware that the shops and cafes will be open when you finish if you require a hot drink. So don’t forget to bring some change!
Are there Toilets available at the start and finish lines?
Yes, we have portable toilets available for all participants at both the start and finish lines. These will be well signposted. There will be access to toilets inside the Riverside Innovation Centre (Start) and also along the route by the Groves, public toilets will be open.
Is there anywhere where I am able to get changed?
No, unfortunately there are no changing facilities at the start of the event. Please make sure you are suitably dressed for the dash and please make sure you take the weather into account when getting ready the morning of the event.
What shall I do if I have a query on the day of the event?
Please come and find our information point and ask one of our Santa Dash Team, hopefully they will be able to help. Please note, any child lost on the day will be taken to this point and will be looked after by our team.
Can my family and friends come and watch?
Most definitely, the more the merrier. We would suggest that you go to one of these following locations for the best view and atmosphere. 1. The Roman Amphitheatre, here you will capture the participants coming along Pepper Street down to the River and then out of Grosvenor Park heading up St John Street. 2. Grosvenor Park, here you will see participants making their way through the newly refurbished park. 3. The Rows, Eastgate and Bridge Street, here you will have a great vantage point to watch the participants come through the finish line.